From November 1st to December 31st, you have 30 minutes from the time you placed your order to make any modifications or cancel it. After that, the order will be processed and can't be cancelled or refunded anymore. 
Due to the volume of our sales and nature of our products we can't be dealing with orders changing. Thank you for your understanding. 

To ensure maximum freshness of your brownies, shipping is available Monday, Tuesday, and Wednesday. NOTE: Orders placed after 12 noon eastern on Wednesdays will be shipped the following Monday. It may take 1-2 days to process orders before shipment. We will contact you if your order has an out of stock item that requires additional time.

Shipping days:

• Ontario and Quebec - Monday, Tuesday, and Wednesday
• East of Quebec - Monday and Tuesday 
• West of Ontario - Monday and Tuesday

Arrival time - in summer months we will use 1 day shipping whenever possible (we may contact you to upgrade shipping if necessary):

• Ontario and Quebec - 1 to 2 days from shipping to arrival
•  East of Quebec - 1 to 4 days from shipping to arrival 
• West of Ontario - 1 to 4 days from shipping to arrival

Local Delivery - Toronto

We offer local delivery in Toronto from Monday - Friday at a rate of $11 per delivery. After hours delivery maybe available within the GTA upon request. Please call or email with the details and we will try to accommodate your request. Extra delivery charges may apply. 

Local Pick Up - Toronto

Pick up is available Mon-Fri from 11am to 6pm and Sat from 11am to 3pm. An email will be sent when your order is ready for pick up.
Please note - if you are shipping your order, please understand that we can't offer exchange or refund on any brownie order. When you buy a box, you agree to ship at your own risk, and acknowledge that there is no insurance for food products by any carrier company.

For Ontario/Quebec, we use 1-2 days shipping, calculated at checkout (most areas ~ $14) and free shipping for orders over $100.

For GTA, we use local delivery or courier for the discounted rate of $12

Contact us for multiple packages/addresses and I will try to negotiate a better rate on your behalf.

For Eastern/Western Canada, we only give the option of 1-2 days shipping to choose from at the checkout, rates varying from $25 to $40 and free shipping over $150.

We only offer the fastest shipping we can find to USA. Rates available at checkout, from $25.

Please, remember that due to Covid, there are no guarantees that your order will arrive in the "guaranteed time frame" and there is nothing we can do about that. They do not offer insurance for food packages and I can't offer refund/exchange due to shipping delays. 

Yes, when placing your order, choose “Local Pick-Up” as your shipping option and we will contact you. Our pick-up location is near Leslie Street and Lawrence Avenue East, Toronto.

We use Canada Post for PO Boxes and rural shipping. The rates are $25 ON/QC and $35 anywhere else. It will take usually longer than 3-5 days window that we normally guarantee, and we do not recommend sending to these addresses during summer. 

If you are looking for another location, contact us and we can discuss your case.

We ship to the USA. Choose one of our 2 flat shipping rates.

Our artisan brownies are baked fresh with no preservatives. They can be stored in the fridge after arrival for up to 1 month. To store them longer, place them in an airtight container, still in their wrappers, and freeze for up to 6 months. They will thaw in about 30 minutes at room temperature. Or you can remove from the wrapper and thaw them in the microwave on medium heat (microwave in 10 second intervals until thawed). They will keep in room temperature for up to 7 days, depending on the flavour and the weather conditions.

Yes! Our Espresso, Chocolate Chip, and some seasonal brownies are all gluten-free. They are made without the addition of flour.

All of our flavours contain butter (dairy) and are not vegan. Check often to see if we are offering any seasonal flavours that are dairy-free or vegan.

No

Our brownies are individually wrapped in compostable (not plastic!!) wrappers to keep them fresh longer. And for easy sharing! No messy fingers checking the flavours at your office party :)

Click here for Nutritional Facts of all our flavours.

You can order brownies in 3 different sizes:

• Snack Size: 1.8” x 1.8” (30-45 grams)
• Classic Size: 2.5” x 2.5” (60-75 grams)(OUT OF STOCK)
• Brownie Torte*: 8” diameter round brownie pie (550 grams) *Select flavours only

We offer 5 signature flavours. (subject to availability)

• Chocolate Fudge (Available in: Snack / Classic / Torte)
• Caramel Sea Salt (Available in: Snack / Classic / Torte)
• Dulce de Leche (Available in: Snack / Classic / Torte)
• Espresso - Gluten Free (Available in: Snack / Classic / Torte)
• Chocolate Chip - Gluten Free (Available in: Snack / Classic )

We also periodically offer seasonal flavours such as:

• Hazelnut Passion Fruit
• Gingerbread
• Almond & Cranberry
• Coconut Lime
• Raspberry
•  Walnut
• Amaretto
• Bailey's
• And more!

Yes! You can order brownies as client appreciation gifts, holiday gifts, tradeshow giveaways, employee rewards, brand launch gifts and more! They are also great for real estate open houses and closings. You can order with our standard packaging or design your own. Contact us for more information on custom corporate gifts.

Yes! We create beautiful dessert tables and brownie platters for all types of celebrations, including:

• Weddings
• Graduations
• Birthdays
• Showers
• Corporate Events
• & more!

Catering orders can be dropped-off on site within the GTA or picked up at our facility near Leslie Street and Lawrence Avenue East, Toronto. Visit our Corporate & Catering page for more information.

We recommend contacting us at least eight weeks in advance for custom orders to guarantee your date. Custom packaging also requires at least eight weeks notice.

We're passionate about what we do and we want you to be completely satisfied with your brownies. If, for any reason at all, you aren’t 100% happy please contact us within 48 hours of receiving your order. We’ll work with you to make it right. (Our guarantee doesn’t cover incorrect shipping addresses given by the customer.)

If you made an error on the address, please let us know as soon as possible so we can reroute your package. There is a $15 fee for rerouting each package, charged by the shipping company.

If you need to cancel an order, please email us at hello@carolinasbrownies.com. You have 30 minutes to cancel your order. You will be refunded on your credit card (minus any Shopify fee). After this period, if your order has already been processed, no refund will be issued. 

If you have any special request, including your flavour selection or dietary restrictions, please leave us a note in the “SPECIAL INSTRUCTION” box located on the “Cart” page.